Bad CRM: When Customer Service Gets Lost in Translation

Customer relations management (CRM) is a key factor to success of any modern business. Many companies spend a lot of time on CRM by developing rules and methods for dealing with customers. Unfortunately, sometimes those methods look great on paper but in real life it can cause more irritation then satisfaction. Below are common situations we have all experienced in the past.

bad crm

Source: www.allthingscrm.com

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